FAQ
Frequently Asked Questions (FAQs)
Orders & Shipping
1. Where and how do I receive my order number?
Once your order is completed, you will receive an order number via email.
2. How can I track my order?
Once your package has been shipped, we will send you an email with a tracking number. You can use this number to track your delivery in real time.
3. How long does shipping take?
Shipping usually takes 3–5 business days. However, delays may occur during holidays or high-demand periods.
4. Which countries do you ship to?
We ship worldwide. The exact shipping costs and delivery times will be shown at checkout.
5. How much are the shipping costs?
Shipping costs depend on your location and the size of your order. We offer free shipping on orders above a certain amount (details at checkout).
6. What happens if my package is lost or doesn’t arrive?
If your package does not arrive or is lost, please contact our customer support at support@ni-hal.com, and we will find a solution.
Payment & Discounts
7. What payment methods do you accept?
We accept the following payment methods:
- Credit Cards (Visa, Mastercard, American Express)
- PayPal
- Apple Pay & Google Pay
- Klarna (Pay Later & Installments)
- Bank Transfer
8. Can I modify or cancel my order after placing it?
Orders can only be modified or canceled within 1 hour of purchase. Please contact us as soon as possible.
9. Can I use multiple discount codes at the same time?
No, only one discount code can be applied per order.
10. My discount code isn’t working – what should I do?
Please check if the code is entered correctly and if it is still valid. If the problem persists, contact our support team.
Returns & Exchanges
11. How can I return an order?
If you are not satisfied with your purchase, you can return it within 30 days of receipt. Please email us to receive return instructions.
12. Who covers the return shipping costs?
Return shipping costs must be covered by the customer unless the item is damaged or incorrectly delivered.
13. Can I exchange an item?
Yes, we offer an exchange service. If you need a different size or color, you can return the item and place a new order.
14. When will I receive my refund?
Once we receive and inspect your return, we will process your refund within 7 business days to the original payment method.
Products & Sizing
15. What sizes do you offer?
Our sportswear is available in various sizes. Please check our size chart on the product page to find the right fit for you.
16. Are your products sustainable?
Yes, we focus on sustainability and use eco-friendly materials and packaging.
17. How should I take care of my sportswear?
- Wash your sportswear at max. 30°C (86°F)
- Do not use fabric softener
- Do not tumble dry
- Wash inside out to extend durability
Customer Support & Contact
18. How can I contact you?
You can reach us anytime via email at support@ni-hal.com. We usually respond within 24 hours.
19. Do you offer phone customer service?
Currently, we only provide email support to ensure fast and efficient assistance.
20. Do you have a newsletter with special offers?
Yes! Sign up for our newsletter to receive exclusive discounts, updates, and special promotions.